FAQ

Q:  What other brands is "Choo Choo Track" compatible with?

A:  Thomas Wooden Railway, Brio, Imaginarium, Chuggington, Maxim Enterprise, Circo, Melissa & Doug, Nuchi, Ikea, Maple Landmark, Whittle Shortline, Kidcraft, Bigjigs, Heros, Eichhorn


Q:  When I put items in my cart that are in stock and want to increase the quantity, why won't the cart allow me?

A:  All the items on the website are controlled by an inventory system.  If you enter a number in the quantity higher than the inventory on hand for that item, the cart will not allow you to order something we don't have or you will be upset that we can't ship it to you.  Sometimes, I repeat sometimes the inventory count is a little off, if the quantity is really important to you, give us a jingle, we may be able to help you.


Q:  Is my personal information secure on this website?

A:  Yes.  Look at the website URL at the top, if it has a http"s" at the beginning of the URL then it is secure.  Be cautious of websites that don't have the "s".  We purchase a security certificate each year so that your info is safe.  And we do not share ANY info with ANYONE!


Q:  I see that you also sell your items on Amazon, do I get the same pricing, service and shipping time on this website as Amazon?

A:  Pricing?  Our items on this website are less expensive than on Amazon.  Amazon takes 15% of everything we sell on Amazon.

     Service?  You get better service through this website than you would through Amazon, because you don't have to go through Amazon to communicate with us, you email us directly or simply call and ask a question.

     Shipping Time?  Order on Amazon or this website and you will get the items in the same time frame.  You will not get them any quicker if you order from Amazon.  Please support small businesses and order from us directly.


Q:  Do you make one of a kind custom products?

A:  We wish we could, but we are not set up for that kind of production.  Maybe someday in the future with the trains, but right now no, sorry.


More to come as we think of them, or email with your own question and we will consider posting it here.