Ordering Info

ORDERING

We accept MasterCardVisa and Discover Card. Sorry we do not accept American Express. Your credit card will not be processed until we have checked your order and are ready to ship. We will e-mail you when your order has been shipped. Be assured we will not give out any information on our customers!  We hate spam and junk mail as much as you do!!  

If you are still not comfortable placing a credit card order over the internet, feel free to call us 314-393-3640, 8am.-8pm. CST.
We can take your credit card orders over the phone.


EXCHANGES

We do not accept exchanges. If you have an item that you would like to return it is subject to our standard return policy. If you would like an item in place of the item you have returned, you must place a new order. Since we are primarily an internet retailer and are charged for every shipment we make, we must strictly enforce this policy.


CONFIRMATION E-MAILS

The most common reason that a customer does not receive a confirmation e-mail after placing an order is that the e-mail address provided by the customer during the checkout process is not correctly entered.

If you use anti-spam software and expect to receive e-mails from www.choochootrack.com, please make sure that info@choochootrack.com will not be blocked prior to placing an order.