SHIPPING CHARGES
| Subtotal Order | Shipping and Handling Charges |
| $0 - $14.99 | $7.95 |
| $15.00 - $39.99 | $8.95 |
| $40.00 - $88.99 | $9.95 |
| $89.00 & over | FREE SHIPPING! |
Most orders are processed, and packed up the day the order is placed. Then picked up and shipped out the next day. However, processing times and delivery dates for shipments are not guaranteed.
Shipping & shipping charges are for the 48 Contiguous Continental United States only. Sorry, we do not ship outside of this area. Our website is not set up for international orders nor will we accept out of country credit cards or addresses. The only way around this is to have a friend or family member that lives in the 48 U.S. states make the purchase with a U.S. credit card and a U.S. ship to address and then they ship it to your international address.
We ship from the St. Louis, MO area. Orders will be shipped by USPS First Class padded envelope, USPS Ground Advantage padded envelope or small unmarked box, OR a 2-3 day Priority mail box, shipping out Monday - Saturday. Larger quantity orders may be shipped by UPS Ground. Larger orders are shipped out UPS Ground Monday - Friday. Keep in mind that no packages ship out on any postal holidays.
ORDERING
We do not accept gift cards.
We accept MasterCard, Visa, Discover Card & American Express. Your credit card is processed immediately upon submitting your order. Make sure your order is correct before submitting so that cancellation charges are not invoked (see below). Check your billing and shipping information, as well as your credit card entry. The most common phone call from customers, when they check out, is an error in the information they type in. DOUBLE CHECK IT!
EXCHANGES
We do not accept exchanges. If you have an item that you would like to return it is subject to our standard return policy. If you would like an item in place of the item you have returned, you must place a new order. Since we are primarily an internet retailer and are charged for every order submitted and shipment we make, we must strictly enforce this policy.
CONFIRMATION E-MAILS
The most common reason that a customer does not receive a confirmation e-mail after placing an order is that the e-mail address provided by the customer during the checkout process is not correctly entered.
If you use anti-spam software and expect to receive e-mails from www.choochootrack.com, please make sure that [email protected] will not be blocked prior to placing an order.
SHIPPING DAMAGE
All orders MUST be inspected IMMEDIATELY for any damage or any other matters concerning shipment. Customer MUST report any shipping damage or other matters to Choo Choo Track and Toy Co. within 10 days of receiving package. Retain all packing materials!
NO EXCEPTIONS!
Upon receipt of your item(s) you have 10 days to report any damage or other matters due to shipping. If shipped UPS Ground, you must have the tracking number and retain all original packaging and shipping materials. In the event an item is damaged in shipment, Choo Choo Track and Toy Co. will work with the shipper to facilitate the pickup of the damaged item for inspection and the shipment of replacement item(s). To receive a refund the recipient must abide by all of the shipping companies' requirements regarding the return of a damaged item. The damaged item must be repackaged (by the customer) and picked up by the shipper before a replacement will be sent. Free replacements or reimbursements will not be made if reported after 10 days. There are no exceptions to this policy. If the original shipment was sent via Standard Ground delivery all replacements will also be sent via Standard Ground delivery. Damage claims that are denied by the shipping company are handled on a case by case basis but may result in a reduced refund.
We ship from the St. Louis, MO area. Orders will be shipped by USPS First Class padded envelope, USPS Ground Advantage padded envelope or small unmarked box, OR a 2-3 day Priority mail box, shipping out Monday - Saturday. Larger quantity orders may be shipped by UPS Ground. Larger orders are shipped out UPS Ground Monday - Friday. Keep in mind that no packages ship out on any postal holidays.
APO / AFO / FPO addresses: We are unable to ship larger orders to these addresses. However, we can ship smaller "first class", "ground advantage", & "priority mail" orders to these addresses. Those orders will be at our discretion after the order is placed and determined how it will ship. Your credit card is charged immediately upon submitting your order and a cancellation charge may be invoked for cancelling an order, (see cancellation section below) please call us first before submitting your order for these addresses.
We do NOT express ship anything! Please do not ask us!! When you find out how much it is to express ship packages you will understand.
We do NOT express ship anything! Please do not ask us!! When you find out how much it is to express ship packages you will understand.
ORDERING
We do not accept gift cards.
We accept MasterCard, Visa, Discover Card & American Express. Your credit card is processed immediately upon submitting your order. Make sure your order is correct before submitting so that cancellation charges are not invoked (see below). Check your billing and shipping information, as well as your credit card entry. The most common phone call from customers, when they check out, is an error in the information they type in. DOUBLE CHECK IT!
An automatic e-mail is sent to you with an order confirmation AND when your order has been shipped along with a tracking number. Be assured we will not
give out any information on our customers! We hate spam and junk mail
as much as you do!!
If you intend on ordering from us on a continuing basis, the best thing to do is to create an account so that all your information is in the system the next time your check out will be much faster. Really its easy!
Sorry we no longer take phone orders.
CANCELLING AN ORDER
The credit card companies are now retaining all credit card processing fees on a credit back to your card. We are no longer going to eat those fees. Therefore 5% of a submitted order will not be refunded to your card for a cancelled order. This also applies if you want to cancel an item(s) on a bigger order. Also keep in mind that we can substract from an order but we cannot add to an order without you placing a new order. Make sure you have all the items and the correct quantities you want in your cart before submitting the order.
If for instance you place 2 orders the same day, 1 had free shipping and the other did not. You then contact us and ask to combine the orders and refund the shipping cost on the 2nd order, 5% of that shipping will not be refunded for the costs incurred.
EXCHANGES
We do not accept exchanges. If you have an item that you would like to return it is subject to our standard return policy. If you would like an item in place of the item you have returned, you must place a new order. Since we are primarily an internet retailer and are charged for every order submitted and shipment we make, we must strictly enforce this policy.
CONFIRMATION E-MAILS
The most common reason that a customer does not receive a confirmation e-mail after placing an order is that the e-mail address provided by the customer during the checkout process is not correctly entered.
If you use anti-spam software and expect to receive e-mails from www.choochootrack.com, please make sure that [email protected] will not be blocked prior to placing an order.
SHIPPING DAMAGE
All orders MUST be inspected IMMEDIATELY for any damage or any other matters concerning shipment. Customer MUST report any shipping damage or other matters to Choo Choo Track and Toy Co. within 10 days of receiving package. Retain all packing materials!
NO EXCEPTIONS!
Upon receipt of your item(s) you have 10 days to report any damage or other matters due to shipping. If shipped UPS Ground, you must have the tracking number and retain all original packaging and shipping materials. In the event an item is damaged in shipment, Choo Choo Track and Toy Co. will work with the shipper to facilitate the pickup of the damaged item for inspection and the shipment of replacement item(s). To receive a refund the recipient must abide by all of the shipping companies' requirements regarding the return of a damaged item. The damaged item must be repackaged (by the customer) and picked up by the shipper before a replacement will be sent. Free replacements or reimbursements will not be made if reported after 10 days. There are no exceptions to this policy. If the original shipment was sent via Standard Ground delivery all replacements will also be sent via Standard Ground delivery. Damage claims that are denied by the shipping company are handled on a case by case basis but may result in a reduced refund.
RETURNS
We accept returns within 30 days from the date of delivery, however, we do not accept exchanges.
All items must be new, unopened, never assembled and still in original packaging.
Refunds will be subject to a 5% restocking fee plus any shipping and handling costs that we have incurred. This restocking fee covers the credit card processing fee and the restocking of product. If a returned item is missing parts, documentation or shows signs of use there will be a minimum of a 35% restocking fee applied. There are no exceptions to any part of this policy.
If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping and handling costs that we have already incurred to ship the product(s) to you. If you paid for shipping with your order, the shipping amount is not refundable. You are responsible for making all shipping arrangements for items that you have chosen to return. We recommend that any returns you send to us be fully-insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to us, Choo Choo Track & Toy Co. will not make a refund to you. You will need to contact the shipper that you selected and file an insurance claim with them for a refund. All refunds will be made by check to the person that made the original purchase.
A package that is refused for delivery is the same as making a return and the customer is responsible for all shipping and handling charges already incurred by Choo Choo Track & Toy Co. These charges apply even if the original order qualified for free shipping.
NOTE: The cost to ship many items can be significant, so please be sure the product you order is exactly what you want and the published shipping time-frames meet your needs. Please remember ground delivery dates are not guaranteed.
Returns must include a copy of your order confirmation e-mail or order number and should be sent to:
Choo Choo Track & Toy Co.
3988 Freeman Road.
Pacific, MO 63069
Most of the other products sold on our site are warranted directly by their manufacturers.
We accept returns within 30 days from the date of delivery, however, we do not accept exchanges.
All items must be new, unopened, never assembled and still in original packaging.
Refunds will be subject to a 5% restocking fee plus any shipping and handling costs that we have incurred. This restocking fee covers the credit card processing fee and the restocking of product. If a returned item is missing parts, documentation or shows signs of use there will be a minimum of a 35% restocking fee applied. There are no exceptions to any part of this policy.
If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping and handling costs that we have already incurred to ship the product(s) to you. If you paid for shipping with your order, the shipping amount is not refundable. You are responsible for making all shipping arrangements for items that you have chosen to return. We recommend that any returns you send to us be fully-insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to us, Choo Choo Track & Toy Co. will not make a refund to you. You will need to contact the shipper that you selected and file an insurance claim with them for a refund. All refunds will be made by check to the person that made the original purchase.
A package that is refused for delivery is the same as making a return and the customer is responsible for all shipping and handling charges already incurred by Choo Choo Track & Toy Co. These charges apply even if the original order qualified for free shipping.
NOTE: The cost to ship many items can be significant, so please be sure the product you order is exactly what you want and the published shipping time-frames meet your needs. Please remember ground delivery dates are not guaranteed.
Returns must include a copy of your order confirmation e-mail or order number and should be sent to:
Choo Choo Track & Toy Co.
3988 Freeman Road.
Pacific, MO 63069
PRODUCT GUARANTEE
Choo Choo Track & Toy Co.
All of our track has a lifetime guarantee against breakage. Unheard of in our industry, but that is how much we believe in our product. Our track accessories and trains have a 90-day warranty against manufacturer's defects.
Choo Choo Track & Toy Co.
All of our track has a lifetime guarantee against breakage. Unheard of in our industry, but that is how much we believe in our product. Our track accessories and trains have a 90-day warranty against manufacturer's defects.
Any removal or adjustment of mechanical fasteners will void the warranty.
Most of the other products sold on our site are warranted directly by their manufacturers.
| Company | Phone | Website |
| Fisher-Price | 1-800-747-8697 | www.fisher-price.com |
| Mattel | 1-800-524-8697 | www.service.mattel.com/us |
| Maxim | 1-888-266-2946 | www.maximenterprise.com |
| SureTrack | N/A | www.dazyusa.com |