Ordering / Shipping Info

SHIPPING CHARGES

Subtotal Order	Shipping and Handling Charges
$0 - $14.99	$7.95
$15.00 - $39.99	$8.95
$40.00 - $78.99	$9.95
$79.00 & over	FREE SHIPPING!

Most orders are processed, and packed up the day the order is placed. Then picked up and shipped out the next day. However, processing times and delivery dates for shipments are not guaranteed.

Shipping charges are for the 48 Contiguous Continental United States only. Sorry, we do not ship outside of this area. Our website is set up in a way that it will NOT accept out of country addresses. Please do not ask us to try, we will not.

We ship from the St. Louis, MO area. Most orders will be shipped by USPS First Class in a padded envelope OR a 2-3 day Priority mail box, shipping out Monday - Saturday. Larger quantity orders may be shipped by UPS Ground. Large track sets and large orders are shipped out UPS Ground Monday - Friday. Keep in mind that no packages ship out on any postal holidays.

APO / AFO / FPO addresses: We are unable to ship larger orders to these addresses. However, we can ship smaller "priority mail" orders to these addresses. Those orders will be at our discretion after the order is placed and determined how it will ship. The credit cards are not processed until your order is ready to ship.

We do NOT express ship anything! Please do not ask us!! When you find out how much it is to express ship packages you will understand.

SHIPPING DAMAGE

All orders MUST be inspected IMMEDIATELY for any damage or any other matters concerning shipment. Customer MUST report any shipping damage or other matters to Choo Choo Track and Toy Co. within 10 days of receiving package. Retain all packing materials!
NO EXCEPTIONS!

Upon receipt of your item(s) you have 10 days to report any damage or other matters due to shipping. If shipped UPS Ground, you must have the tracking number and retain all original packaging and shipping materials. In the event an item is damaged in shipment, Choo Choo Track and Toy Co. will work with the shipper to facilitate the pickup of the damaged item for inspection and the shipment of replacement item(s). To receive a refund the recipient must abide by all of the shipping companies' requirements regarding the return of a damaged item. The damaged item must be repackaged (by the customer) and picked up by the shipper before a replacement will be sent. Free replacements or reimbursements will not be made if reported after 10 days. There are no exceptions to this policy. If the original shipment was sent via Standard Ground delivery all replacements will also be sent via Standard Ground delivery. Damage claims that are denied by the shipping company are handled on a case by case basis but may result in a reduced refund.

ORDERING

We do not accept gift cards.

We accept MasterCard, Visa, Discover Card & American Express. Your credit card will not be processed until we have checked your order and are ready to ship. We will e-mail you when your order has been shipped. Be assured we will not give out any information on our customers! We hate spam and junk mail as much as you do!!

When placing your order make sure to double check your order before submitting it, especially your billing and shipping information, as well as your credit card entry. The most common phone call from customers, when they check out, is an error in the information they type in. DOUBLE CHECK IT!

If you intend on ordering from us on a continuing basis, the best thing to do is to create an account so that all your information is in the system the next time you check out will be much faster. Really its easy!

Sorry we no longer take phone orders.

EXCHANGES

We do not accept exchanges. If you have an item that you would like to return it is subject to our standard return policy. If you would like an item in place of the item you have returned, you must place a new order. Since we are primarily an internet retailer and are charged for every shipment we make, we must strictly enforce this policy.

CONFIRMATION E-MAILS

The most common reason that a customer does not receive a confirmation e-mail after placing an order is that the e-mail address provided by the customer during the checkout process is not correctly entered.

If you use anti-spam software and expect to receive e-mails from www.choochootrack.com, please make sure that [email protected] will not be blocked prior to placing an order.

RETURNS

We accept returns within 30 days from the date of delivery, however, we do not accept exchanges.
All items must be new, unopened, never assembled and still in original packaging.
Refunds are subject to a 5% restocking fee up to a maximum of $15 plus any shipping and handling costs that we have incurred. This restocking fee covers the credit card processing fee and the restocking of product. If a returned item is missing parts, documentation or shows signs of use there will be a minimum of a 35% restocking fee applied. There are no exceptions to any part of this policy.

If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping and handling costs that we have already incurred to ship the product(s) to you. If you paid for shipping with your order, the shipping amount is not refundable. You are responsible for making all shipping arrangements for items that you have chosen to return. We recommend that any returns you send to us be fully-insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to us, Choo Choo Track & Toy Co. will not make a refund to you. You will need to contact the shipper that you selected and file an insurance claim with them for a refund. All refunds will be made by check to the person that made the original purchase.
A package that is refused for delivery is the same as making a return and the customer is responsible for all shipping and handling charges already incurred by Choo Choo Track & Toy Co. These charges apply even if the original order qualified for free shipping.

NOTE: The cost to ship many of the large items (train tables, roundhouses, etc.) can be significant, so please be sure the product you order is exactly what you want and the published shipping time-frames meet your needs. Please remember ground delivery dates are not guaranteed.

Returns must include a copy of your order confirmation e-mail or order number and should be sent to:

Choo Choo Track & Toy Co.
3988 Freeman Road.
Pacific, MO 63069

PRODUCT GUARANTEE

Choo Choo Track & Toy Co.
All of our track has a lifetime guarantee against breakage. Unheard of in our industry, but that is how much we believe in our product. Our track accessories and trains have a 90-day warranty against manufacturer's defects.
Most of the other products sold on our site are warranted directly by their manufacturers.

Company	Phone	Website
Fisher-Price	1-800-747-8697	www.fisher-price.com
Mattel	1-800-524-8697	www.service.mattel.com/us
Maxim	1-888-266-2946	www.maximenterprise.com
SureTrack	N/A	www.dazyusa.com