Shipping Info

SHIPPING CHARGES

Subtotal Order              Shipping and Handling Charges
$0 - $14.99              $7.95
$15.00 - $39.99              $8.95
$40.00 - $74.99              $9.95
$75.00 & over       FREE SHIPPING!

Most orders are processed, and packed up the day the order is placed.  Then picked up and shipped out the next day.  However, processing times and delivery dates for shipments are not guaranteed.

We ship from the St. Louis, MO area.  Most orders will be shipped by USPS First Class or 2-3 day Priority mail.  Larger quantity orders may be shipped by FedEx Ground.  Large track sets and large orders are shipped by FedEx Ground.

Shipping charges are for the 48 Contiguous Continental United States only. Sorry, we do not ship outside of this area.  Our website is set up in a way that it will NOT accept out of country addresses or credit cards.  Please do not ask us to try, we will not.

APO / AFO / FPO addresses: We are unable to ship larger orders to these addresses. However, we can ship smaller "priority mail" orders to these addresses. Those orders will be at our discretion after the order is placed and determined how it will ship. The credit cards are not processed until your order is ready to ship.

We do NOT express ship anything!  Please do not ask us!!  When you find out how much it is to express ship packages you will understand.


SHIPPING DAMAGE

All orders MUST be inspected IMMEDIATELY for any damage. Customer MUST report any shipping damage to Choo Choo Track and Toy Co. within 10 days of receiving package. Retain all packing materials!
NO EXCEPTIONS!

Upon receipt of your item(s) you have 10 days to report any damage due to shipping. If shipped FEDEX Ground, you must have the tracking number and retain all original packaging and shipping materials. In the event an item is damaged in shipment, Choo Choo Track and Toy Co. will work with the shipper to facilitate the pickup of the damaged item for inspection and the shipment of replacement item(s). To receive a refund the recipient must abide by all of the shipping companies' requirements regarding the return of a damaged item. The damaged item must be repackaged (by the customer) and picked up by the shipper before a replacement will be sent. Free replacements or reimbursements will not be made if reported after 10 days. There are no exceptions to this policy. If the original shipment was sent via Standard Ground delivery all replacements will also be sent via Standard Ground delivery. Damage claims that are denied by the shipping company are handled on a case by case basis but may result in a reduced refund.